IT Support

Supporting company networks and users is a major part of what we do at Cambridge Helpdesk.  Whether you're a company with two staff working from home or a larger business spread across multiple-sites with remote workers and servers we can support your business and will tailor the service to meet your exact needs.

All of the companies we work with will have the same basic policies and procedures in place, which we can help with, along with up to date security and Anti-Virus protection, a trusted data backup and restoration process and some further tools to help run the systems smoothly.

We offer a variety of options when it comes to IT Support, from ad-hoc through to a full service combining remote and onsite support, providing assistance as and when it's required with the added provision of our Advanced Monitoring system which constantly keeps a watchful eye on your systems in the background.

We operate a highly effective Helpdesk system for logging support calls and at any point users can login and check progress or refer back to a problem and it's solution, long after an issue has been resolved.  Support requests can be logged directly online or emailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  All support tickets are monitored by our support staff, where they're responded to within a few minutes.  This system helps us to efficiently manage multiple tasks and record all activity.  Feel free to test us out by e-mailing us an IT query.

We support businesses with IT, Telecoms and Web issues throughout East Anglia from our base in the centre of Ely. If you would like to discuss your requirements and current set up with us, feel free to call us on 01223 755 999 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it