Useful Stuff

Phone Numbers

BT 020 7356 5000 General enquiries
BT Broadband 0330 123 4567 Broadband helpline
BT Business 0800 800 154 BT Business helpline
Dell 01344 860456 Head Office switchboard in Bracknell
Dell Tech Support 01344 373727 Technical Support
ESET 01202 541 987 General number
F-Secure 020 7949 0353 General number
HP 01344 36 00 00 Main UK switchboard
Kaspersky 01235 822 000 Main number
Lenovo 01475 897150 General switchboard
Microsoft 0118 909 7800 Main UK number
Virgin Broadband 0333 000 3101 Broadband help. Dial 150 from a Virgin phone line
Zen Internet 01706 902 009 Tech Support. Mon-Fri 8am-8pm. 9am-5pm Weekends

Virus Scanners

We find these online scanners very useful - ESET is our favourite. By the way, we just provide the links here, we can't be held responsible if you have any problems but they are the best ones available (in our opinion), so you should be fine. Of course if you need us to help, just give us a call.

ESET also have an excellent glossary of computer threat terms that explains all manner of Virus and Security related terms in plain english. Such as Trojan Horses, Hoaxes, Phishing, Botnets etc. It's well worth a quick read and passing on to your employees to read through.

Web Sites

GetLinkInfo.com - Check a short URL GetLinkInfo.com - Check a short URL
BT Home Broadband BT Help site for consumers
BT Business Broadband BT help site for business users
Dell Dell UK Tech Support
ESET ESET website
F-Secure F-Secure website
HP HP Business Support
Kaspersky Kaspersky website
Lenovo Lenovo UK Tech Support
Microsoft Microsoft UK
Web Colour Chart (Hex Codes) Web Colour Chart (Hex Codes)
Sony Sony Vaio Support
Test Exchange Connectivity Test Exchange Connectivity
Virgin Virgin Broadband Help
Zen Internet Zen Internet Help & Support
whois.domaintools.com DomainTools.com - WHOIS lookup
Nominet.uk - WHOIS Nominet.uk - WHOIS lookup for UK domains
Website safety check Use Webroot to check if a website is safe

IT Acronyms

These are the most common IT Acronyms that our customers ask us to explain. Hover over the Acronym to see what is stands for. For more detailed explanations you can try wikipedia or WhatIs.com

ADSL
A technology for transmitting digital data over telephone lines
BB
It's a tasty fruit. It's also a smartphone, usually with a tiddly keyboard
DNS
Converts web address names to numbers (IP Addresses), similar to contacts on a mobile phone
DVI
A digital interface to connect a computer to a monitor
FAT
A method used to store files on computers
FTP
Used for transferring files over TCP based networks
HDMI
A compact interface for transferring video and digital audio
HTC
Smartphone manufacturer
HTTP
A set of rules for transfering text and graphics over the Internet
HTTPS
A set of rules for transfering text and graphics over the Internet securely
IMAP
A method for accessing email from your email server
POP3
Another method for accessing email from your email server
RAID
Mostly used on Servers to link disk drives together to increase capacity and/or provide redundancy
SMTP
An email delivery mechanism
USB
A connector for attaching devices to your computer such as Keyboards, Mice and Cameras etc
VGA
A 15 pin adapter that is used to output the display from your computer to a monitor
WiFi
A way of connecting PC's, Laptops, Smartphones and Tablets together over a network without cables
XP
eXPerience - A Microsoft Windows Operating system, sadly no longer supported

Phonetic Alphabet

A
alpha
B
bravo
C
charlie
D
delta
E
echo
F
foxtrot
G
golf
H
hotel
I
india
J
juliet
K
kilo
L
lima
M
mike
N
november
O
oscar
P
papa
Q
quebec
R
romeo
S
sierra
T
tango
U
uniform
V
victor
W
whiskey
X
x-ray
Y
yankee
Z
zulu

Cambridge Helpdesk Limited © 2017 | Tel: 01223 755 999 | Fax: 01223 755 998
Address: Suite L20, South Fens Business Centre, Fenton Way, Chatteris, Cambridgeshire, PE16 6TT