PLAN.  SUPPORT.  ADVISE.

 

• For everything we do, we PLAN.  We make sure we’ve thought it through; we understand the goal or outcome and prepare for it as best we can.  We consider the options, alternative outcomes and possible downsides to all actions.
  
• Once were past the planning phase we provide SUPPORT and backup your business requirements in order to keep your systems and processes running smoothly.
• Finally we ADVISE, working with you to plan and implement your ongoing IT and Telecoms strategy.  Helping you, your business and your staff make the most from current and available technology.

 

IT Support

Supporting company networks and users is a major part of what we do at Cambridge Helpdesk.  Whether you're a company with two staff working from home or a 200 person company spread across multiple-sites with remote workers and servers we can support your business and will tailor the service to meet your exact needs.

All of the companies we work with will have the same basic policies and procedures in place, which we can help with, along with up to date security and Anti-Virus protection, a trusted data backup and restoration process and some further tools to help run the systems smoothly.

We offer a variety of options when it comes to IT Support, from ad-hoc through to a full service combining remote and onsite support, providing assistance as and when it's required with the added provision of our Advanced Monitoring system which constantly keeps a watchful eye on your systems in the background.

We operate a highly effective Helpdesk system for logging support calls and at any point users can login and check progress or refer back to a problem and it's solution, long after an issue has been resolved.  Support requests can be logged directly online or emailed to support@cambridgehelpdesk.com.  All support tickets are monitored by our support staff, where they're responded to within a few minutes.  This system helps us to efficiently manage multiple tasks and record all activity.  Feel free to test us out by e-mailing us an IT query.

If you would like to discuss your requirements and current set up with us, feel free to call us on 01223 75599 or email sales@cambridgehelpdesk.com

 

Anti-Virus and Security

It's essential that up to date Anti-Virus is installed on every PC, Laptop and Server connected to the Internet.

The importance of Anti-Virus is clear when you consider that more than 25,000* new threats are discovered each day - and that number continues to grow.  There's also a new breed of threat on the Internet, such as carefully planned targeted attacks that can pass through conventional security solutions unnoticed, possibly taking over your computer for illegal purposes.

It used to be the case that most viruses were sent via email attachments. Now that email systems are much better at handling and filtering, the web criminals have got smarter.  All you need to do is click on a link in an email; open an attachment; accept an invitation on a social networking site or Instant Messenger or simply visit a website in order to activate and load a virus. That virus can then do a huge amount of damage to your system by slowing it down, deleting files, obtaining personal information or simply using your system as platform for sending out Spam via your Internet service.  

A two-pronged approach will keep you safe from viruses. Firstly, we can help you put in place an effective Anti-Virus policy that ensures you and your staff understand how to minimise risk. Secondly, we can advise, source, install and support a cost-efficient and effective Anti-Virus product that will keep your systems safe and ultimately save you time and money.

There are dozens of Ant-Virus and security protection products available but we only recommend a few of them, based on their ability to detect and deal with threats, their impact on system performance and overall cost.

If you are a business and would like to discuss your requirements and current set up with us, feel free to call us on 01223 75599 or email sales@cambridgehelpdesk.com

* Source: F-Secure Labs, April 2008

Link: ESET Video

 

 

Telecoms & Office Networking

IT and Telecoms are very closely linked and having a telecoms engineer is paramount to Cambridge Helpdesk being able to provide the best support and advice possible.  Darren Gilhart manages our telecoms and has more than 15 years experience installing and maintaining office phone systems and network cabling for 5 users to over 5,000 users.

Some of the areas we cover:

•    Supply and installation of New & Re-conditioned Telephone systems
•    Repairs & Maintenance
•    Telephone Cabling
•    Office network (Structured) Cabling (Cat5E, Cat6)
•    Fibre Optic backbone cabling
•    Voicemail & Auto attendant
•    VoIP solutions
•    Fax, Payphone, door entry & PA systems

Please feel free to contact us with any questions about your current Telecoms and office set up, requirements either now or in the future or if you would just like to arrange a meeting or discussion about telecoms we would be more than happy to set something up.  Email sales@cambridgehelpdesk.com or call 01223 755999

Email Security & SPAM Management

Its estimated that over 100 Billion spam messages are sent every day !

What’s more of a concern is how spam is being sent.  By infecting your PC or Server with a simple virus it can then be used as a platform to send out thousands of emails every day without your knowledge or permission. It’s been suggested that the majority of spam (more than 80%) are sent this way. This route is easy for spammers as it requires minimum effort and resource and can hide the true origin of messages. Protecting your systems against viruses is vital but also reducing the amount of email processing your server and staff have to deal with will make your business more efficient.

Cambridge Helpdesk can provide solutions that filter the email you receive; all you get is clean email.  As an example we installed an email filter onto the server of a company with only 3 staff. The system blocked 45,000 SPAM messages in the first month -- 1,500 spam emails per day.  The company actually only received 800 genuine emails.

Not only does our solution help improve the efficiency of your systems and staff it can also provide an email backup solution, filter viruses (we guarantee 100% protection from email based viruses) and provide peace of mind, all for as little as  £3 per user per month.

Please call us for more information or for a free 30 day trial or demonstration – call 01223 755999 or email sales@cambridgehelpdesk.com

Web Design, Build and Hosting

We design and host websites - ranging from simple 1 page brochure sites through to complex sites using CMS. We work with several highly skilled graphic designers and developers on our projects, with our main in-house focus being on the backend design and use of CMS.

There are four levels of web design and hosting to choose from - Bronze, Silver, Gold and Bespoke

• Click here to see some examples of our work

 

 

Advanced Monitor

Waiting for something to happen on your server isn’t the best way to manage your IT systems.

Your servers are complex pieces of technology, often managing your email, shared files, and software packages while also running antivirus and backing up your data.  Do you know if all of these processes are running as they should? Has your backup been successful and is your data safe?

Cambridge Helpdesk monitors client servers as a standard part of our support service. We can also offer this as a service to any business, extending the monitoring to your user's computers and laptops too.

Our Advanced Server Monitoring and Asset Tracking system will alert you and us via an email if something is not right - before it becomes critical.  For example if  available disk space drops below a set threshold; if someone is trying to hack into your system; if Anti-Virus software has failed to update; if your website is experiencing problems or if a backup has failed overnight.  Our Advanced Monitoring system will alert you and us to all of these and many more.  If you have a support contract with Cambridge Helpdesk then we will automatically look into the issue, if you are a pay as you go customer then all you need to do is email support@cambridgehelpdesk.com and we will look into it on your request.

Contact us at sales@cambridgehelpdesk.com or call 01223 755999 for more information or for a free trial

Security and e-Commerce testing

Security and e-Commerce testing and auditing services are designed to evaluate your internet and information security weaknesses, minimising vulnerability whilst giving a measurable level to gauge risk against. All testing is carried out by our Partner ComputerLinks - Europe's leading IP Security & Infrastructure value add distributor, providing reliable supported solutions from world-leading hardware and software manfucaturers.

• Network Health Checks
• External Infrastructure Penetration Test
• Internet Application Testing

Backups

There's no 'One Size Fits All' solution to creating a backup strategy - what does remain the same however, for every business and home user, is that you should have a backup process in place.

Simply put, if you fail to keep a back up of your data and your system fails, you lose a laptop or you have a fire or burglary then you have no way of restoring your files and data.

Things we can help you with...

• Putting together a suitable backup strategy
• Choosing the right software
• Helping decide if you need to backup to Tape, Disk or Off-Site
• Monitoring your backups to ensure they’re working properly
  
• Performing test restores *

 

*Almost every time we ask if test restores are regularly carried out the answer is 'We're not sure'.  It's essential that you test your backups regularly - please don't assume that they're okay just because the 'tape pops out in the morning'.