How to request help
We try to cover as many scenarios as possible to make it easy for customers to get help. Just choose the option that's best for you....
Your email will raise a ticket and an automated response will be emailed back to you.
All the team at Cambridge Helpdesk will see this ticket and will be able to respond and provide assistance.
Log a ticket via the Customer Portal
Using your web browser go to https://portal.cambridgehelpdesk.com
You'll need to login to raise a ticket. If you don't know your password you can change it via the login page.
Phone the Support Line
Call us on 01223 755 999 and select Option 1 for Support
If no one is available (e.g. if we're away from our desk, on the phone or it's 11pm at night on a Sunday) please leave a message.
Your message will generate a ticket which all the team can see and we'll respond as soon as someone is available.
Send a text
You can send a text to 01223 755 999
This will also generate a ticket. You an update the ticket visa email or by logging in to the portal.
Self Help using the Knowledge base
When raising a ticket via the Portal possible solutions will appear as you type.
Sometimes you will find the answer you are looking for without even needing to raise a ticket.
Please try to avoid calling or texting our individual mobiles or sending emails directly to us as we can't guarantee a response this way.
|BT||020 7356 5000||General enquiries|
|BT Broadband||0330 123 4567||Broadband helpline|
|BT Business||0800 800 154||BT Business helpline|
|Dell||01344 860456||Head Office switchboard in Bracknell|
|Dell Tech Support||01344 373727||Technical Support|
|ESET||01202 541 987||General number|
|F-Secure||020 7949 0353||General number|
|HP||01344 36 00 00||Main UK switchboard|
|Kaspersky||01235 822 000||Main number|
|Lenovo||01475 897150||General switchboard|
|Microsoft||0118 909 7800||Main UK number|
|Virgin Broadband||0333 000 3101||Broadband help. Dial 150 from a Virgin phone line|
|Zen Internet||01706 902 009||Tech Support. Mon-Fri 8am-8pm. 9am-5pm Weekends|
We find these online scanners very useful - ESET is our favourite. By the way, we just provide the links here, we can't be held responsible if you have any problems but they are the best ones available (in our opinion), so you should be fine. Of course if you need us to help, just give us a call.
ESET also have an excellent glossary of computer threat terms that explains all manner of Virus and Security related terms in plain english. Such as Trojan Horses, Hoaxes, Phishing, Botnets etc. It's well worth a quick read and passing on to your employees to read through.
|GetLinkInfo.com - Check a short URL||GetLinkInfo.com - Check a short URL|
|BT Home Broadband||BT Help site for consumers|
|BT Business Broadband||BT help site for business users|
|Dell||Dell UK Tech Support|
|HP||HP Business Support|
|Lenovo||Lenovo UK Tech Support|
|Web Colour Chart (Hex Codes)||Web Colour Chart (Hex Codes)|
|Sony||Sony Vaio Support|
|Test Exchange Connectivity||Test Exchange Connectivity|
|Virgin||Virgin Broadband Help|
|Zen Internet||Zen Internet Help & Support|
|whois.domaintools.com||DomainTools.com - WHOIS lookup|
|Nominet.uk - WHOIS||Nominet.uk - WHOIS lookup for UK domains|
|Website safety check||Use Webroot to check if a website is safe|
- A technology for transmitting digital data over telephone lines
- It's a tasty fruit. It's also a smartphone, usually with a tiddly keyboard
- Converts web address names to numbers (IP Addresses), similar to contacts on a mobile phone
- A digital interface to connect a computer to a monitor
- A method used to store files on computers
- Used for transferring files over TCP based networks
- A compact interface for transferring video and digital audio
- Smartphone manufacturer
- A set of rules for transfering text and graphics over the Internet
- A set of rules for transfering text and graphics over the Internet securely
- A method for accessing email from your email server
- Another method for accessing email from your email server
- Mostly used on Servers to link disk drives together to increase capacity and/or provide redundancy
- An email delivery mechanism
- A connector for attaching devices to your computer such as Keyboards, Mice and Cameras etc
- A 15 pin adapter that is used to output the display from your computer to a monitor
- A way of connecting PC's, Laptops, Smartphones and Tablets together over a network without cables
- eXPerience - A Microsoft Windows Operating system, sadly no longer supported